Broadwaytwoway.com Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please note, products which are returned used or in open damaged packaging will incur a restocking fee of up to 50% of the original purchase price. Items which can be placed in your ear are not eligible to be returned.
Shipping
Broadwaytwoway.com ships products to addresses in the United States. Products shipping to residential addresses will require additional screening. We do not ship to foreign countries. Many orders ship the same day and most will ship within 24 hours of the order being placed. Orders under $100 will incur a $10.00 flat rate shipping cost.
We ship product using UPS, Federal Express, and the United States Postal Service. We'll ship the most economical way unless specifically asked otherwise. Expedited shipping is available for an additional fee.